Privacy policy

PRIVACY POLICY

Last Updated: 7 September 2026

HighGearToys is owned and operated by D.W.H ENTERPRISES.

This Privacy Policy explains how D.W.H ENTERPRISES / HighGearToys collects, uses, stores and protects information when you visit or make a purchase through highgeartoys.com.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, place an order, contact us or otherwise use our services, we may collect information such as:

  • Name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order and transaction details
  • Products purchased or viewed
  • Device and browser information
  • IP address
  • Website usage information
  • Communications you send to our customer support team

We collect information necessary to process orders, provide customer support and operate our website.

2. PAYMENT INFORMATION

Payments made through our website may be processed by authorized third-party payment gateways and payment service providers.

HighGearToys / D.W.H ENTERPRISES does not directly store complete card numbers, CVV details, UPI PINs or banking passwords on our website.

Payment information is handled by the applicable payment provider according to its own security and privacy practices.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

  • Process and fulfil orders
  • Confirm payments and transactions
  • Arrange shipping and delivery
  • Provide order updates
  • Handle cancellations, returns, replacements and refunds
  • Respond to customer support requests
  • Prevent fraudulent or unauthorized transactions
  • Improve our website, products and customer experience
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements

Where permitted, we may also use contact information to communicate offers, updates or other relevant information.

4. SHARING OF INFORMATION

We may share necessary information with trusted third parties involved in fulfilling your order or operating our business, including:

  • Payment gateways and payment processors
  • Courier and logistics companies
  • Website and e-commerce service providers
  • Hosting and technology providers
  • Analytics and security service providers
  • Government or legal authorities where required by law

We do not sell customers' personal information to third parties.

Third-party service providers may process information according to their own privacy policies and applicable laws.

5. SHIPPING & LOGISTICS

To deliver an order, we may share necessary details such as your:

  • Name
  • Phone number
  • Shipping address
  • Order information

with courier and logistics partners.

This information is provided for purposes such as delivery, shipment tracking and customer communication related to your order.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember user preferences
  • Maintain shopping-cart functionality
  • Understand website usage
  • Improve performance
  • Help prevent fraud and security threats
  • Support analytics and marketing features

You may control or disable certain cookies through your browser settings. However, disabling cookies may affect some website functionality.

7. DATA SECURITY

We take reasonable administrative and technical measures to protect customer information from unauthorized access, misuse, alteration or disclosure.

However, no method of electronic transmission or online storage can be guaranteed to be completely secure.

8. DATA RETENTION

We may retain order, transaction and customer information for as long as reasonably necessary to:

  • Fulfil orders
  • Provide customer support
  • Maintain business records
  • Resolve disputes
  • Prevent fraud
  • Meet applicable legal, tax or regulatory obligations

Information may be deleted or anonymized when it is no longer reasonably required, subject to applicable legal requirements.

9. CUSTOMER RIGHTS

Subject to applicable law, customers may contact us regarding their personal information, including requests to:

  • Review information provided to us
  • Correct inaccurate information
  • Request deletion of certain information where legally permitted
  • Raise questions regarding how their information is handled

Certain transaction or business records may need to be retained where required by law.

10. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

HighGearToys / D.W.H ENTERPRISES is not responsible for the privacy practices, content or security of independent third-party websites.

We recommend reviewing the privacy policies of those services separately.

11. CHILDREN'S PRIVACY

Our website and products are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

If you believe that personal information relating to a child has been provided to us improperly, please contact us.

12. CHANGES TO THIS PRIVACY POLICY

D.W.H ENTERPRISES / HighGearToys may update this Privacy Policy periodically to reflect changes in our services, business practices or legal requirements.

The updated policy will be published on this website with the revised date.

13. CONTACT US

For questions or requests regarding this Privacy Policy, please contact:

Legal Business Name: D.W.H ENTERPRISES
Brand Name: HighGearToys
Website: highgeartoys.com
Email: enterprisesdwh786@gmail.com
Phone / WhatsApp: +91 7982280800
Working Hours: Monday–Saturday, 10:30 AM–8:00 PM