Terms of service
TERMS OF SERVICE
Last Updated: 7 September 2026
This website is operated by D.W.H ENTERPRISES under the brand name HighGearToys.
Throughout this website, the terms “we”, “us” and “our” refer to D.W.H ENTERPRISES / HighGearToys.
By visiting highgeartoys.com and/or purchasing products from us, you agree to be bound by these Terms of Service.
1. ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority applicable in your region, or that you have permission from a parent or legal guardian where required.
You may not use our website, products, or services for any unlawful or unauthorized purpose.
You must not transmit any malicious code, viruses, or harmful material through the website.
2. PRODUCTS & PRODUCT INFORMATION
HighGearToys sells RC cars, hobby-grade RC products, accessories and related products.
We make reasonable efforts to ensure that product descriptions, specifications, images, colours and other information displayed on the website are accurate.
However, minor variations may occur due to:
- Manufacturing updates
- Product batches
- Screen/display differences
- Lighting conditions
- Packaging changes
We reserve the right to update product information without prior notice.
3. PRICING & PAYMENTS
All prices displayed on the website are listed in Indian Rupees (INR) unless otherwise stated.
Prices, promotions and product availability may change without prior notice.
We reserve the right to refuse, cancel or limit an order in circumstances including:
- Pricing or listing errors
- Product unavailability
- Payment verification issues
- Incorrect customer information
- Suspected fraudulent or unauthorized transactions
If a prepaid order is cancelled by us, any eligible refund will be processed to the original payment method.
4. SHIPPING & DELIVERY
We aim to process and dispatch orders within the timelines communicated on our website.
Delivery times may vary depending on:
- Customer location
- Courier availability
- Weather conditions
- Public holidays
- Logistics disruptions
- Other circumstances outside our reasonable control
Estimated delivery timelines are not guaranteed.
For additional information, please refer to our Shipping & Returns Policy.
5. RETURNS, REPLACEMENTS & REFUNDS
Returns, replacements and refunds are governed by our separate Return, Replacement & Refund Policy.
Customers are encouraged to review that policy before placing an order.
Eligibility may depend on factors including product condition, reported issue, applicable time limits and supporting photos/videos.
6. ORDER CANCELLATION
Customers may request cancellation of eligible orders in accordance with our Cancellation Policy.
Orders that have already been dispatched may not be eligible for cancellation.
Please review our Cancellation Policy for complete details.
7. PRODUCT USAGE
Many RC products require proper handling, charging, maintenance and operation.
Customers are responsible for following the product instructions and using appropriate batteries, chargers and accessories.
HighGearToys / D.W.H ENTERPRISES is not responsible for damage caused by:
- Misuse or mishandling
- Unauthorized modifications
- Improper charging
- Incorrect power supply
- Water exposure where the product is not designed for it
- Accidental damage
- Unauthorized repairs
8. INTELLECTUAL PROPERTY
Unless otherwise stated, the website content created or owned by HighGearToys / D.W.H ENTERPRISES, including branding, text, graphics, videos and other original website material, may not be copied, reproduced or commercially used without permission.
Third-party trademarks, product names and brand names remain the property of their respective owners.
9. THIRD-PARTY SERVICES
Our website may use third-party services such as payment gateways, courier partners, analytics providers or other service providers.
We are not responsible for the independent websites, policies or services of third parties.
Use of third-party services may also be subject to their respective terms and policies.
10. LIMITATION OF LIABILITY
To the extent permitted by applicable law, D.W.H ENTERPRISES / HighGearToys shall not be liable for indirect, incidental or consequential losses resulting from misuse of products or use of the website.
Nothing in these Terms is intended to exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
11. CHANGES TO THESE TERMS
We reserve the right to update or modify these Terms of Service from time to time.
Any revised version will become effective when published on the website, unless otherwise stated.
Customers are encouraged to review these Terms periodically.
12. GOVERNING LAW
These Terms of Service are governed by the applicable laws of India.
Any disputes shall be subject to the jurisdiction of the competent courts applicable to the registered business location of D.W.H ENTERPRISES, subject to applicable law.
13. CONTACT INFORMATION
For questions regarding these Terms of Service, please contact:
Legal Business Name: D.W.H ENTERPRISES
Brand Name: HighGearToys
Website: highgeartoys.com
Email: enterprisesdwh786@gmail.com
Phone / WhatsApp: +91 7982280800
Working Hours: Monday–Saturday, 10:30 AM–8:00 PM