Refund policy
Return, Replacement & Refund Policy
Last Updated: 7 September 2026
HighGearToys is owned and operated by D.W.H ENTERPRISES.
At HighGearToys, we want every customer to feel confident when shopping with us. If your product arrives damaged, defective, incorrect, or with missing parts/accessories, you may request a replacement under our 7-day replacement policy, subject to the conditions below.
Eligibility for Replacement
You may be eligible for a replacement if:
- The item arrives physically damaged
- The item is defective or not functioning correctly
- You receive the wrong product
- Parts or accessories are missing from the package
Customers must contact us and provide relevant photos/videos within 48 hours of delivery to report the issue.
Replacement requests must be raised within 7 days of delivery.
Items Not Eligible for Return or Replacement
A return or replacement will generally not be accepted in cases involving:
- Damage caused by misuse, mishandling, modification, or accidental drops
- Normal wear and tear
- Products used beyond the applicable 7-day replacement period
- Failure to provide reasonable proof of the reported issue
- Minor variations in battery backup, range, speed, colour, or performance that fall within normal product tolerances
- Products damaged due to improper charging, incorrect power supply, water exposure, or unauthorized repair/modification
How to Request a Replacement
To request assistance:
-
Contact HighGearToys through:
WhatsApp: +91 7982280800
Email: highgeartoys@gmail.com - Provide:
- Order ID
- Photos/videos clearly showing the issue
- Unboxing video, if available
- A brief description of the problem
- Our team will review the request, generally within 24–48 hours.
- If the claim is approved, we may arrange a return/pickup of the affected product and provide an eligible replacement.
If an appropriate replacement is unavailable, an eligible refund may be offered.
Refunds
Refunds may be provided when:
- An approved replacement product is unavailable
- We determine that an eligible defective/damaged product cannot reasonably be repaired or replaced
- HighGearToys / D.W.H ENTERPRISES otherwise approves a refund for the order
Approved refunds will be processed to the original payment method.
Once processed by us, refunds may generally take 5–7 working days to reflect, depending on the customer's bank, card issuer, UPI provider, or payment service provider.
Return Shipping
If an approved return requires pickup, HighGearToys may arrange a reverse pickup where the service is available.
In certain locations or circumstances, customers may be requested to ship the product back to the address provided by our support team.
Customers should not send products back without first contacting us and receiving return instructions.
Order Cancellation
Order cancellations are governed by our separate Cancellation Policy available on our website.
Contact Information
For assistance regarding returns, replacements, or refunds:
Legal Business Name: D.W.H ENTERPRISES
Brand Name: HighGearToys
Website: highgeartoys.com
Email: enterprisesdwh786@gmail.com
WhatsApp / Phone: +91 7982280800
Working Hours: Monday–Saturday, 10:30 AM–8:00 PM